Privacy Policy
ClaverieCrafts – Custom Neon Signs
Website: claveriecrafts.com
Business Address: 11535 CREEK LANE, MOBILE, AL 36608, USA
Support Email: [email protected]
Phone: +1 (659) 676-1145
1. Personal Data We Collect
a. Information You Provide to Us
- Order Details:
When you purchase a neon sign, we collect your name, shipping and billing address, phone number, and email to process your order and deliver your sign safely. - Customization Info:
If you create a custom neon sign, we may collect additional details such as text, color, artwork, or logo you upload. This information is used solely to fulfill your personalized order. - Payment Information:
All payments are securely processed by certified providers (PayPal, Stripe, or major credit card networks). We do not store your full credit card data.
b. Automatically Collected Data
- Technical Data:
We collect IP address, browser, device info, and anonymized usage data to enhance site security and performance. - Cookies:
We use cookies to remember your cart, streamline checkout, and analyze website traffic.
2. How We Use Your Information
- Order Fulfillment:
To create, process, personalize, pack, and ship your neon sign.
To notify you about order status, shipping, or delivery updates. - Customer Service:
To resolve issues (e.g. delivery damage to neon signs, warranty requests, or customization adjustments). - Product Improvement:
To analyze feedback or site use and improve our neon sign offerings and online experience. - Marketing (Opt-In Only):
To inform you of new neon sign collections, seasonal sales, or exclusive deals. You may opt out at any time.
3. Data Sharing & Security
- With Whom:
We share your shipping address with trusted delivery partners (FedEx, UPS, USPS) to ensure safe and fast delivery, especially given the fragile nature of neon signs.
Third-party service providers (e.g., payment processors, IT/security partners) are contractually obligated to protect your data.
We do not sell or rent your personal data for marketing purposes. - Data Security:
- SSL encryption for all customer information and transactions.
- Restricted access: Only trained staff with a “need to know” can access your data for processing your neon sign order or warranty.
- Secure servers and regular security audits.
4. Children’s Privacy
- ClaverieCrafts only sells neon signs to adults (18+). We do not knowingly collect or store data from children under 13.
5. Data Retention
- We retain your order and customization data only as long as necessary to fulfill your order, provide after-sales support, comply with law, and for product warranty or recall notifications.
- Most customer order records are retained for up to 7 years for tax, accounting, and legal purposes.
6. Your Rights & Choices
- Access & Correction:
You can review, edit, or delete your personal data anytime by contacting [email protected]. - Opt Out:
You may opt out of marketing emails via the unsubscribe link or by contacting us. - Delete Request:
You may request deletion of your personal data unless we are required to retain it for legal, warranty, or safety purposes.
7. Order-Related Data Usage
- Customization & Artwork:
Custom files, artwork, and customer-submitted images are used only to fulfill your neon sign order and are not reused for other customers unless you give explicit permission. - Warranty & Support:
If you contact us about a defective or damaged neon sign, we may request photos to process a replacement or warranty claim. - Returns & Refunds:
All return/refund requests are handled per our Return & Refund Policy, and information is only used for service improvement and regulatory compliance.
8. Third-Party Services & Links
- Our site may link to third-party payment or shipping services. We are not responsible for their privacy practices—please review their policies when using those services.
9. Legal Compliance & Disclosure
- We may disclose your personal information if required by law, regulatory authorities, or to protect the safety and property of our customers and business.
- All data practices comply with US law and international best practices for privacy and consumer protection.
10. Policy Updates
- Changes to this policy will be posted on this page with the “Last Updated” date. Major changes will be communicated via email if you have an active account or order.
Last Updated: May 2025
Contact Us
For privacy questions or to exercise your data rights:
- Email: [email protected]
- Phone: +1 (659) 676-1145
- Business Address: 11535 CREEK LANE, MOBILE, AL 36608, USA
ClaverieCrafts thanks you for trusting us to light up your space with our custom neon signs. Your privacy, security, and satisfaction are always our top priority.