Return & Refund Policy

Return & Refund Policy – ClaverieCrafts Neon Signs

Who Can Return and Within What Period?

  • Eligibility: Only customers who purchased directly from claveriecrafts.com and received a neon sign in the USA.
  • Return Window: 30 calendar days from the day the order is marked as “delivered” per tracking.
  • Exclusions:
    • Custom orders (personalized neon signs) are non-returnable unless defective, damaged, or not as described.
    • Change of mind is not accepted for custom-made neon products.

What Can Be Returned?

  • Only unused, uninstalled, undamaged products in original packaging and condition are eligible.
  • Returns accepted for:
    • Defective products (manufacturing faults, non-functioning LEDs, flickering, etc.)
    • Damaged in transit (breakage, cracks, etc. – must provide photos of box and item upon opening)
    • Incorrect product shipped (wrong design, color, size, etc.)

What Cannot Be Returned?

  • Products showing signs of use, installation, wear, or modification.
  • Custom designs due to customer error (wrong spelling, wrong color, etc. provided by customer).
  • Any item returned after 30 days from delivery.
  • Missing original packaging or accessories.

How To Start a Return?

Step-by-step Process

  1. Contact Us Within 30 Days
    • Email: [email protected]
    • Phone: +1 (659) 676-1145
      Include order number, clear description, and photographs of the sign (show defect/damage if applicable).
  2. Approval and Instructions
    • We will review your request within 1 business day and reply with:
      • Whether your return is approved or denied.
      • Prepaid return label (for defects/damage/our fault), or instructions for your return (if customer pays shipping).
  3. Pack & Ship
    • Carefully re-pack the neon sign in the original box with all packaging and accessories.
    • Attach the return label. Use trackable shipping (UPS/FedEx/USPS recommended).
    • Send us the tracking number if shipping at your expense.
  4. Inspection & Confirmation
    • Once your package arrives, our team will inspect the product within 72 hours.
    • You will receive a confirmation email with the result (approved, denied, next steps).

Refunds

  • Timeline: Approved refunds are issued to your original payment method within 5 business days of return approval.
  • What’s Refunded?
    • Full product price if returned for our error (defect/damage/incorrect item).
    • Original shipping cost refunded only if the return is due to our error.
    • Return shipping is free for defective/incorrect products; otherwise, the buyer pays.
  • Non-Refundable: Any additional fees for expedited shipping, or customs/taxes incurred are non-refundable.
  • Restocking Fee: No restocking fee applies if the item is returned as per our policy.

Exchanges

  • When Available: Only for defective, damaged, or incorrect neon signs.
  • How:
    • Contact support as above.
    • We send a replacement at no cost after you provide photographic proof (in most cases, return is not required for obvious manufacturing defects).

Damaged or Lost Packages

  • On Delivery:
    • Inspect your neon sign as soon as it arrives.
    • Report shipping damage within 48 hours of delivery. Include photos of the package and sign.
    • We will file a claim with the courier and issue a replacement or refund.
  • Lost Shipments:
    • If your order has not arrived within 9 business days of shipping, contact us for an investigation.
    • If confirmed lost, we will issue a full refund or resend the product.

Cancellations

  • Orders can only be cancelled before they enter production (typically within 2 hours of placing the order).
  • Custom-made neon signs cannot be cancelled once production starts.
  • Contact support immediately if you need to cancel.

What If I Change My Mind?

  • Custom Neon Signs: “Change of mind” is not a valid reason for return/refund.
  • Ready-Made Neon Signs: “Change of mind” accepted only if unused, unopened, and within 30 days.

Important Notes

  • Color/Size Disclaimer: Due to the handmade nature and differences in screen displays, minor color/brightness/size differences may occur; these are not valid reasons for return.
  • Installation Damage: Any damage incurred during installation or by mishandling is not covered by this policy.

Contact Information

  • Email: [email protected]
  • Phone: +1 (659) 676-1145
  • Business Address: 11535 CREEK LANE, MOBILE, AL 36608, USA
  • Support: 24/7 email, Mon–Fri 9:00 AM–6:00 PM CST phone

ClaverieCrafts Neon Signs – Buy with confidence, knowing your order is protected by a clear, honest, and customer-focused Return & Refund Policy fully compliant with Google Merchant Center and Google Shopping requirements.